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+7 (812) 389-61-91

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+7 (831) 228-66-66
help@deeray.com

Solutions

Increasing conversion

Control the sales department to increase conversion and effectively use the marketing budget

Improving service quality

Increase customer satisfaction by monitoring the work of the service contact center

Increasing communication efficiency

Train employees effectively by understanding their gaps in work

Conducting research on customer attitudes

Have up-to-date data on the needs and problems of your customers

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Cases

Medicine

Increasing conversion to appointments in a network of private medical clinics

Service sales

How to increase conversion and quality in software sales

Construction

Increasing conversion in premium segment apartment sales

Government institutions

Improving service quality in branches of a state institution in Nizhny Novgorod region

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English

Русский
English

+7 (495) 147-48-35

Moscow

+7 (495) 147-48-35

Saint Petersburg

+7 (812) 389-61-91

Nizhny Novgorod

+7 (831) 228-66-66
help@deeray.com

Medicine

Construction

Software Sales

Government Institutions

20+ Industries

Calls

Chats

Face-to-Face Communication

Reviews

Video Conferences

Professional Speech and Text Analytics Based on AI

We identify lost leads, agent errors and growth opportunities to help your business gain maximum benefit

Full control of operator work

Identifying topics, problems, and customer needs

Identifying labor-intensive topics, improving process efficiency

Identifying trends, insights for business development

State Autonomous Institution of Nizhny Novgorod Region "Center for Information Technologies"

State Budgetary Healthcare Institution of Nizhny Novgorod Region "Medical Information and Analytical Center"

Aldenta Dental Clinic Network

EASY COMMERCE

Wazzup

CraftTalk

State Budgetary Institution of Nizhny Novgorod Region "Authorized Multifunctional Center"

Over 6 years of experience

DEERAY helps with real tasks

Increasing Sales Conversion

up23%

Increase in conversion to results

Monitoring operators' adherence to scripts and sales stages

Monitoring objection handling

Additional +10 tools →

Improving Service Quality

down21%

AHT (Average Handling Time) - average call service time

Monitoring operators' adherence to service standards, scripts, and internal processes

Identifying complex dialogues requiring management attention

Additional +2 tools →

Increasing Communication Efficiency

down21%

Reduction of repeat calls

Identifying complex and labor-intensive topics for processing

Monitoring "fraud" on the line

Additional +2 tools →

Conducting Research

downx2

Reduction of labor costs for monitoring operator work

Automatic detemination of attitudes towards brand and product

Identifying emotional attitudes toward brand and product

Additional +2 tools →

Why clients choose us

Our own AI

Natural language understanding technologies that independently determine what the customer and operator are talking about

Acoustic analysis and noise reduction

Our own developments in acoustic analysis and noise reduction

No-code tools

Wide functionality for tracking service standards and methodologies, multi-variant scenarios, and even processes that don't require IT knowledge

Dashboards

Detailed and understandable dashboards compiled by our analysts

Analytical technical support

Personalized approach to each project

Fast implementation

Easy integration, pre-configured evaluation metrics, clear reporting, and other tools that help quickly implement speech analytics

Omnichannel

Security

Multilingualism

Shall we discuss your speech analytics task?

Order a free consultation from our specialist who will explain in detail how this technology works

What people say about us

We pay special attention to the needs of our clients and constantly strive to improve service in our clinics. Thanks to the implementation of the DEERAY speech analytics platform, the speed and efficiency of improvements in company processes have significantly increased. The platform's capabilities allow training specialists to focus on specific problems in the operators' work, which undoubtedly contributes to the growth of the client base for our company and strengthening its position in the market.

Fedoseev P.E.

IT Director of the 'Aldenta' dental clinic network

Such developments help the region solve the tasks set by Deputy Prime Minister Dmitry Chernyshenko for the development of artificial intelligence technologies as a driver of accelerated economic growth of the country. And Nizhny Novgorod region remains one of the leaders.

Alexander Sinelobov

Minister of Digital Development and Communications of Nizhny Novgorod Region

DEERAY is maximally useful for businesses that face a large number of requests, calls, reviews, surveys – in all situations when it is necessary to measure the customer loyalty indicator NPS and user problems

Sergey Fomichev

Development Director of Softline Digital

We sincerely care about the degree of satisfaction, comfort, and speed of service to citizens, so we are glad that the modern capabilities of DEERAY in natural speech analysis help us. We hope that you will continue to develop communication analysis technologies at the same high level and continue to implement innovative approaches in human speech analysis

Director of GBU NO "Authorized MFC"

DEERAY delivers results

Medicine

Increasing conversion to appointments in a network of private medical clinics

up26%

Conversion increase

Find out how

Services

How to increase conversion and quality in software sales

upх2

Sales conversion from first meeting

Find out how

Construction

Increasing conversion in premium segment apartment sales

up23%

Call to meeting conversion

Find out how

Government institution

Improving service quality in branches of a state institution in Nizhny Novgorod region

∙85%

Accuracy in determining the process the employee should follow based on the conversation

Find out how

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