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+7 (495) 147-48-35

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+7 (495) 147-48-35

Saint Petersburg

+7 (812) 389-61-91

Nizhny Novgorod

+7 (831) 228-66-66
help@deeray.com

Solutions

Increasing conversion

Control the sales department to increase conversion and effectively use the marketing budget

Improving service quality

Increase customer satisfaction by monitoring the work of the service contact center

Increasing communication efficiency

Train employees effectively by understanding their gaps in work

Conducting research on customer attitudes

Have up-to-date data on the needs and problems of your customers

Haven't found a solution to your task?

Cases

Medicine

Increasing conversion to appointments in a network of private medical clinics

Service sales

How to increase conversion and quality in software sales

Construction

Increasing conversion in premium segment apartment sales

Government institutions

Improving service quality in branches of a state institution in Nizhny Novgorod region

Haven't found a solution to your task?

About the company

About the company

About the team, experience, areas of activity

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Key materials for work and cooperation

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News

Everything current written about us in the media and other sources

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List of partners, partner program, and other information to become a partner

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English

Русский
English

+7 (495) 147-48-35

Moscow

+7 (495) 147-48-35

Saint Petersburg

+7 (812) 389-61-91

Nizhny Novgorod

+7 (831) 228-66-66
help@deeray.com

Solutions

Increasing communication efficiency

On average, the reduction in labor costs for monitoring operator work is 87%

Home

Registry of Russian Software

Registry of accredited IT companies

Registry of personal data processors

Implementing DEERAY helps achieve

Increasing communication efficiency

Identifying complex and labor-intensive topics for processing

Identifying "problem areas" in terms of operators

Monitoring process compliance

Identifying customer requests

Identifying missing tools / information for operators

Identifying best practices

another 8+ parameters

Analyzed communication channels

Calls

Sales department and technical support calls

Text

Chats, messengers, reviews, NPS

Offline

Communication in service offices, stores, clinics, etc.

DEERAY tools
for achieving real results

Our own AI technology for understanding natural language

Our own semantic analysis technology allows identifying the object of reference and context without entering keywords and compiling dictionaries

Identifying reasons for contact

Identifying problems with service, product, software, etc.

No-code tools for full control of operator work

The platform has a wide range of settings and filtering systems that do not require programming knowledge. It helps solve the following tasks:

Easily monitor employees' compliance with multi-variant scripts and processes

Build acoustic and semantic analytics

Implement multifactor and correlation analysis

Personal dashboards and role differentiation

Set up personal reporting and manage information flows for each user role.

Control information that is important specifically for you

Allows each user to check their own hypotheses without affecting others

Supplement and enrich management data without the need to rebuild all processes

This tool allowed a full analysis of the sellers' negotiation algorithm, highlight growth areas, and set priorities for subsequent elaboration. At the moment, priority blocks of the algorithm have been successfully worked out both from the training side and directly in practice, which in fact increases the conversion of negotiations and brings them closer to a deal.

Deputy Head of Sales Department

Need to increase conversion?

Order a free consultation from our specialist who will explain in detail how this technology works

What else is there?

Search and filter

Wide functionality for searching and filtering communications

Automatic AI

Summarization and recommendations for each communication

Integrations

Ready integrations with major telephony systems, CRMs, messengers

Personal approach

Personal analytical and technical support, training

Excel exports

Ability to export xls reports on analytics, which are convenient to send to colleagues by email

Notification system

Always be aware of what is happening in your communications

Ready methodology

50+ already prepared evaluation parameters

Sending analytics

Ability to send analytics to CRM

DEERAY delivers results

Medicine

Increasing conversion to appointments in a network of private medical clinics

up26%

Conversion increase

Find out how

Services

How to increase conversion and quality in software sales

upх2

Sales conversion from first meeting

Find out how

Construction

Increasing conversion in premium segment apartment sales

up23%

Call to meeting conversion

Find out how

Government institution

Improving service quality in branches of a state institution in Nizhny Novgorod region

∙85%

Accuracy in determining the process the employee should follow based on the conversation

Find out how

Popular questions

What to do if I don't have developed standards and scripts yet?

You can start using speech analytics right now. Use the ready-made standards and scenarios already loaded into the platform, or set up tracking of your own important events in the conversation that the operator should go through (for example, greeting, USP, etc.). The platform will help you track these moments.

My managers work without scripts. Can you analyze their live speech?

Yes, of course! Our platform is capable of analyzing employee speech, even if they don't follow scripts. We track important aspects of the conversation, such as objections and their handling, emphasis on unique selling propositions. You can set compliance with these aspects as strict or by meaning, ensuring high-quality analytics.

What platform delivery options do you have?

We provide different delivery options for our platform: on-premise (completely closed customer perimeter), private cloud (dedicated cloud), and SaaS (access via the internet). You can choose the option that best suits your data, security requirements, and available capacity.

How can I test the platform?

Write your request in the chat or through another convenient communication channel for you, and our manager will be happy to tell you how this can be done.

Can you set up the platform for my scripts and standards?

Yes, of course! Our analysts will be happy to help not only with platform setup but are also ready to deploy personal dashboards, reporting, and much more for your tasks. Just write to us, and we will tell you about all the possibilities of our analytics.

Office

Address

Nizhny Novgorod, Timiryazeva St., 3, Bldg. 2, Unit 9, Office 221

Working hours

MON-FRI 09:00 - 18:00 MSK

Contact information

+7 (831) 228-66-66 (Nizhny Novgorod)
+7 (495) 147-48-35 (Moscow)
+7 (812) 389-61-91 (Saint Petersburg)

Couldn't find the information you need?

Ask your question by writing to us at help@deeray.com or by filling out the form via the button. We will be happy to contact you and answer all your questions!

Media about us

Egor Polyakov presented Nizhny Novgorod projects in the field of artificial intelligence at "CIPR-2024"

"... the DEERAY communication analytics platform was created to automatically transform any communications into structured data. Literally in May, this system was implemented in the work of the Nizhny Novgorod TsUR - artificial intelligence evaluates the quality of responses of Nizhny Novgorod authorities to residents on social networks..."

Details

Minister of Digital Development Maksut Shadaev was presented with DEERAY at the IT hub presentation

"Deeray is a platform for deep AI analytics of business communications that automatically transforms voice or text into structured data"

Details

Minister of Digital Development and Communications of Nizhny Novgorod Region Alexander Sinelobov about DEERAY

Nizhny Novgorod company "DEERAY" has developed a communication analysis system using artificial intelligence technologies, reported the Minister of Digital Development and Communications of Nizhny Novgorod Region Alexander Sinelobov on his social media page.

Details

RBC Nizhny Novgorod about DEERAY

"The peculiarity of DEERAY is that it works at the level of understanding the language itself and is able to do a deep, multidimensional analysis of what is said."

Details

Minister of Digital Development and Communications of Nizhny Novgorod Region Alexander Sinelobov about DEERAY at "PROF-IT"

"...the DEERAY communication analytics platform was created to automatically transform any communications with clients into structured data, highlighting the topic and objects of the appeal, problems and needs of clients..."

Details

DEERAY - winner of the competition for grants to developers of domestic IT solutions

"...DEERAY is a system that automatically transforms any communications with clients into structured data, highlighting the topic and objects of the appeal, problems and needs of clients...."

Details

Deeray platform presented to Dmitry Chernyshenko at the "CIPR" stand within the framework of the Eurasian Congress - 2023 in Sochi

The Deputy Prime Minister was presented with developments of Nizhny Novgorod IT companies, including the Deeray communication analytics platform

Details

Minister of Digital Development of Nizhny Novgorod Region Alexander Sinelobov about DEERAY

"...The functionality of the system, developed by the Nizhny Novgorod company 'DEERAY', allows to determine how accessible, understandable and informative the answer was. Based on the data received, the work of the executor will be adjusted..."

Details

Deputy Governor of Nizhny Novgorod Region Egor Polyakov about DEERAY at the "Army-2023" forum

"...The DEERAY communication analytics platform from the company 'Deeray' was created to automatically transform any communications with clients into structured data, highlighting the topic and objects of the appeal, problems and needs of clients..."

Details

Gleb Nikitin, Digital Development Director of the medical group of companies "CMRT" about DEERAY

it determines the context of the conversation and reads the emotionality of the remarks. If a company needs to configure scripts, key words are added to the service for call classification..."

Details

SOFTLINE Experience. "Magic box" for communication analysis

"DEERAY is most useful for businesses that face a large number of inquiries, calls, reviews, surveys - in all situations when it is necessary to measure the customer loyalty indicator NPS and user problems"

Details

DEERAY in a review on vc.ru "5 Russian services for speech analytics"

it determines the context of the conversation and reads the emotionality of the remarks. If a company needs to configure scripts, key words are added to the service for call classification..."

Details

DEERAY presented to the delegation of the supranational regulatory body of the Eurasian Economic Union (EAEU)

DEERAY LLC presented their communication analytics platform, which in the "single window" mode allows to evaluate various communications and transforms them into structured data.

Details

DEERAY - winner of the competition for grants to developers of domestic IT solutions

This is a system that automatically transforms any communications with clients into structured data, highlighting the topic and objects of the appeal, problems and needs of clients.

Details

Softline Digital signed a partnership agreement with Deeray

"...Deeray solutions are in demand by medium, large and Enterprise B2B and B2C companies that have a call volume of more than 500 hours/month and/or chat correspondence of more than 50,000 per month."

Details

Garden accelerator team about DEERAY in the review of AI solutions for marketing

Deeray analyzes the speech of call center operators. In numbers, it reduces the script by 12 minutes and increases conversion by 25%. In addition, it works with chats, reviews, and other forms of feedback.

Details

Victory in MarTech Star Awards

"... the module of smart analytics of reviews on marketplaces without dictionaries and manual markup - won in the nomination Best E-Commerce Web Platform. We are proud of Easy Commerce and their partners Deeray..."

Details

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